Shipping & Returns
Returns Policy
PWC Engine’s goal has always been to satisfy our customers. Whatever the reason you have with your purchase whether your order was placed here on our online store, or ordered by phone, you may return your product for a refund up to 60 days after the date of shipment. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If your purchased item has been used, installed, not in the original packaging and is not able to be resold you MUST call us at 866.870.1121 to discuss the problem and request a Return Authorization number. Otherwise follow the instructions below for your refund.
Copy of your original receipt.
If your item is opened, you must include all originally shipped components and packaging.
We will only accept and refund items that have not been installed, misused, or used.
Items are to be shipped back in their own box with RA# clearly labeled on the outside of the box and noted on the receipt. We cannot track your return and give credit with out this information. If you do not include this information, you may be denied your refund.
Please send all returns to:
PWC Parts Returns
418 Wading River Rd.
Manorville, NY 11949
Be sure to properly package, protect, and insure your items from shipping loss/damages for their full value. PWC Engine is not responsible for loss or damages in transit. Please obtain and record you tracking number until it is confirmed that we have received your items without damage.
Also allow 48 hours for confirmation of receipt of returned items for us to process your return. Refunds ARE SUBJECT TO 20% RESTOCKING FEE and will be refunded by check and will occur within 15 business days of cancellation or date of return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.